We do 3,000+ dispatch calls a month, and not being able to attach a vehicle / license plate to a dispatch call is very disappointing. This was a great feature in ReportExec and provided a full picture of the vehicle's involvement in our reports. B...
Create a 360 Analytics Case Report cycle time report
Create a 360 Analytics search that shows the cycle time for the following Case Report times:
Time from report creation to submission,
Time from when the report was submitted to “reviewed” – opened for review and either approved (completed) or ...
Users are not returning to the Main Page to add this information in the appropriate field after adding names under Contacts. Reports are missing valuable information.
We have had dispatchers who select the wrong report type when creating reports. The issue is you cannot change it once that happens, so an entire CAD entry is now useless and I have to create a new call and back date all of the times. We need the ...
There should be a way to change or customize how the parking permits and any other report is formatted, printed and organized with the documented information. I would like to be able to adjust the logo's positioning and size, change the size, form...
Looking for the ability to create custom forms utilizing information from a case report in ReportExec. A specific example would be the ability to generate an Accident Information Exchange Form. The officer in the field could start the report for a...
Automated text message and email notifications for Web Dispatch
When an officer is dispatched to a call for service using the Web Dispatch system an automated alert message is sent to a predefined list of administrators/command staff to alert them of the call or service. Alerts are sent based on the Incident t...
We would like to see about adding a dropdown option for Code Grey assists to indicate that the situation was successfully de-escalated with no force used.
Having a bulletin board appear when a user logs into Report Exec, like the BOLO pop up, would be helpful. Most of our users do not look at the messages panel because there are so many. Important information like planned system updates and changes ...