Our Security officers Log package deliveries in the daily log section of iTrak and have also have to notify individuals by email when their packages arrive having to do this as two tasks creates additional tasks and the potential for mistakes and ...

Problem: When creating a Found Item report for property with a known owner, such as a driver's license, there is no clear way to attach the rightful owner to the report. The only related option is the Pending button, which lists the owner in the R...

We would like to be able to have iTrak's Visitor Module to offer the following to help alleviate additional labor where records need to be closed manually or they could be modified by other users. Automatic visit closure when a visitor has been ...

When scanning an ID of an existing visitor within iTRAK the only way to see if the visitor / subject is banned is by opening the subject records for each of the subject results or proceeding with the visit until the admin receives a warning that t...

I cannot currently see who placed a ban on individuals. We are expanding the ability to initiate them to more staff and need to see who created them. With this being the trigger for the LPR, it is pretty important to us.

We would like to ask that a pop up is displayed when a user adds a common name showing that a match has been found and way for them to confirm if that is the person they are adding or if they need a new contact.

We would like to see temporarily banned patrons Subject profile listing yellow instead of red. Subjects that are permanently banned get the red color.

Watched List on your mobile app: Include the “comment” section that is already in the subject’s profile. This could be quick way to determine why someone’s on the list. There's a big empty space at the bottom that could be used for this. Subjects ...

Feature Request: Remove Unnecessary Permission Requirement from Incident Report Owner Function Changing the owner of an Incident Report via Document Control requires the "Administration->Operators->View" permission. The "Share" function does...

Configure the User Settings or Notifications to allow email notifications to Incident Report Author or Co-Author when their report status has changed to Complete or Follow-Up Required, so they are aware they have a report that needs further action.